Support

Help Center

Answers to the questions we hear most. Can't find what you need? Our team is one message away.

How do I create a Livixa account?

Download the app, tap "Sign Up" and register with your phone number or email. Verify with the OTP sent to you and you're ready to go.

How do I recharge my wallet?

Go to Wallet in the app menu, choose a Coins/Gems/Diamonds pack and complete payment through any supported method. Your balance updates instantly.

How do I upgrade to VIP membership?

Visit the VIP Membership page in the app or on this site, choose a plan and confirm payment. Your VIP badge and benefits activate immediately.

How do I become a creator on Livixa?

Open your profile, tap "Become a Creator" and complete the short verification process. Once approved, you can start streaming right away.

How do gifts and earnings work?

Members send gifts using Coins, Gems or Diamonds during streams, calls or chats. Creators convert received gifts into earnings from their dashboard.

How do I report a user or piece of content?

Tap the three-dot menu on any profile, stream or message and select "Report". Our moderation team reviews every report promptly.

How do I reset my password?

On the login screen, tap "Forgot Password" and follow the steps to verify your account and set a new password.

How can I contact support directly?

Use in-app Live Chat (available 24/7) or reach us through the Contact page.

Still need help? Contact us