What's refundable, what isn't, and how to request a review.
Last updated: June 1, 2026
Coins, Gems and Diamonds are digital items delivered instantly to your wallet upon purchase. Because of this, all wallet recharges are final and non-refundable once completed, except where required by law.
VIP membership purchases (1, 6 or 12-month plans) are non-refundable. You can cancel auto-renewal at any time, and your benefits will remain active until the end of the current billing period.
Gifts sent during a live stream, call or chat are final once delivered and cannot be reversed or refunded, as they are transferred to the creator's earnings.
If you believe you qualify for one of the exceptions above, contact our support team within 7 days of the transaction with your order details. We'll review and respond within 5 business days.
Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.
For billing questions or a refund review, reach us via the Contact page and select "Billing & refunds".